Online Pharmacy Statement

Pharmacy & Medications

It is our policy to take every possible measure to ensure that our patients receive the very best pharmaceutical products available. We offer a wide range of medications in our full in-house pharmacy. If we do not have the specific medication needed for your pet, we can provide you with a prescription for a local human pharmacy, or we would be happy to special order the medication for you. For your convenience, we offer the option of having your pet’s medication mailed to your home. Please talk with our staff about shipping costs.

We also work with a local compounding pharmacy to provide flavored medications in various forms, including flavored chews, flavored liquids, or in some cases, transdermal gels that are applied to the skin inside the ear flap.  These medications can be very helpful in difficult-to-treat patients.

In accordance with guidelines from the American Veterinary Medical Association, there must be a valid veterinarian-client-patient relationship (current exam within the past 12 months and current understanding of the problem being treated) and the medication must be deemed the appropriate therapy by the attending veterinarian. For some medications, follow-up evaluations or monitoring lab work are necessary to ensure that the medication is appropriate and to minimize health risks to the patient.

We realize that several internet businesses sell prescription products at prices which may be lower than our prices. You may purchase from these internet businesses, but we caution you to be an informed consumer prior to making your purchase.

For both prescription refills and written prescription requests, please allow 24 hours to allow our veterinary team to review your pet’s medical record and complete this process accurately.

Product Guarantees

Major pharmaceutical manufacturers maintain a strict policy of sales exclusively through licensed veterinarians. Unless the internet pharmacy is owned by a veterinarian, all internet sales of these products are through non-approved channels. Pharmaceutical manufacturers will only honor product guarantees when medications are prescribed by and purchased from a veterinarian. This includes reimbursement programs like Heartgard offers if your pet is diagnosed with heartworms. Please ask us about the guarantees on our heartworm and flea and tick preventatives, and also our prescription diets.

FDA-Approved Medications

Any prescription medication purchased from our hospital has been inspected and approved by the FDA, and is manufactured and packaged according to US government regulations. Our prescriptions (including medication, concentration, and administration instructions) are reviewed by a veterinarian to minimize errors. In addition, since we keep close track of medications dispensed to your pet, we can inform you immediately of any product recalls or health concerns involving your pet’s medications.

Problems with Internet Pharmacies

Here at Lake Geneva Animal Hospital, our clients always have the option of having a prescription filled at an internet pharmacy. However, because of the increasing number of internet pharmacies, we cannot determine if a specific internet pharmacy is a safe, ethical, and legal provider of medications.

Some medications sold on-line:
• are fake (counterfeit or “copycat” medications)
• are too strong or too weak
• have dangerous ingredients
• have expired
• aren’t FDA approved (haven’t been checked for safety and effectiveness)
• aren’t made using safe standards
• aren’t safe to use with other medications your pet uses
• aren’t labeled, stored, or shipped correctly
• aren’t sold by websites that will protect your personal information
• aren’t sold by US state-licensed pharmacies or any pharmacies at all

Look closely at medication ordered from an internet pharmacy. “Caution: Federal law restricts this drug to use by or on the order of a licensed veterinarian” should be printed on the box or label. Do not use a product if it does not have this warning, or if the original seal is not present.

Tips on Using Internet Veterinary Pharmacies

Although some web sites operate legally, there are some that do not—even ones that look sophisticated and legitimate. One way to check on an internet pharmacy’s reputation is to look for the VIPPS seal of approval. VIPPS stands for Verified Internet Pharmacy Practice Sites. It is a service of the National Association of Boards of Pharmacy. The VIPPS website ( lists qualifying on-line pharmacies.

Go to and click on “Notify FDA about problem websites” if you have a complaint.